What our Customers say...


SERVPRO Norwood and West Roxbury helped me this winter when I had a pipe break. A friend of mine suggested I call right away for SERVPRO. It was exceptional advice saving me money from potential damage. Michael was knowledgeable and knew exactly what to do, professional and answered all questions. Thank you for being prompt, providing contact numbers and always being available.

I am satisfied with the service I received and would recommend SERVPRO of Norwood/West Roxbury to my friends and family.

I was very confident in the knowledge and professionalism of the SERVPRO Franchise's technicians who performed the services at my home.

SERVPRO of Norwood and West Roxbury technicians were clean, very prompt, helpful and knowledgeable. They clearly explained the cleaning and restoration process throughout the duration of the job. I am very satisfied with the services that I received and would recommend their services to my friends. 

Everyone at SERVPRO of Norwood and West Roxbury was courteous, polite and helpful. They were prompt, courteous and attentive to my concerns. I would recommend SERVPRO of Norwood and West Roxbury to anyone that needs water remediation.

My business property had a significant mold infestation issue. SERVPRO of Norwood and West Roxbury came in. Set up containment, cleaned the surfaces and encapsulated everything. They had my retail space ready and safe for my customers in no time.   

My hot water tank burst and flooded my basement. SERVPRO of Norwood and West Roxbury was the first to arrive on site. They quickly set up their equipment to begin extracting the water and minimize the damage. They were professional and respectful of my home.  

My basement toilet drainage line backed up and flooded my finished basement. I called SERVPRO of Norwood and West Roxbury in the morning and they had a technician at my house that afternoon. Not only did they take care of the remediation of the sewage water but they also brought in their contractor to rebuild my basement, correctly. They were there to help me every step of the way. I did not have to worry about a thing. I would recommend SERVPRO of Norwood and West Roxbury to anyone that is dealing with water damage. 

Michail came out at the last minute to give a 2nd opinion  about a water spill and cleanup at my home. He gave some good advice even though another vendor had already started the clean up work. He didn't ask for a fee for the visit, and was friendly and helpful. I will definitely  call them  first if I ever need cleanup/restoration services again in the future.

They were incredible. We called Michael Saturday night and he showed up on a Sunday morning, bringing massive de-humidifiers, fans and testing equipment. By the end of the day they filled over 50 construction bags of debris, opened up all the affected walls and ceilings and started the drying process. It took 5 days to get the rooms and walls dry. Michael Callahan, the owner, was there with his crew. Everyone who worked in the house was polite, neat and accommodating to our needs. When my wife and I first saw the damage we figured the cleanup would be a disaster. All the walls, ceilings and floors were saturated. We were amazed at how quickly and they handled the job. Their work was finished in just three afternoons, although Michael left his fans and dehumidifiers running for a week to insure there was no possibility of future mold or mildew. As far as disasters go, their handling of this could not have been better. Our Insurance Company highly recommended SERVPRO, saying this crew was the best...and they were. The charges were less than we anticipated and they worked seamlessly with the insurance company adjuster. I cannot recommend them more highly.

4 Stars

Excellent service.

This is my 2nd time using this SERVPRO office with Michael Callahan. I am a realtor and I will continue to refer him to all my clients. The attention and service were wonderful. Truly informative and always available.

Michael did a great job cleaning our rugs. He was very professional and efficient.

Great service. Quick. Clean. Nice, trustworthy employees. I'm would highly recommend them!

I manage a liquor store in Newton. Our basement is about 3,000 square feet and had water coming in covering about 90% off the floor. Servpro came in on a Thursday and had all the water out before the end of the day. Great service, worked very fast, and great people.

Prompt, courteous service. Excellent response time both by phone and in person. Crew was professional, knowledgeable, and concisely described the plan and approach to the mold remediation. Considerate of working inside my house, wiped feet on the door mat and set up covers to protect items in work area. No surprises, work was completed for estimate quoted. Follow up calls upon first visit for review and estimate of services and post work completion. Was kept informed along the way.

SERVPRO did a wonderful job of cleaning up the apartment of an elderly family member who had been unable to care for himself or clean his apartment for quite sometime, creating a hazardous living situation. SERVPRO was able to help me in a very short amount of time; was flexible with payment options; and sensitive to the entire situation. The team was friendly and courteous, and walked me through step-by-step of what they had done when the job was complete. They took a job that few other companies would for a much more reasonable price than I had been quoted elsewhere.